Effective Date: 01 September 2024
Introduction
At Renew Consulting Group, we strive to ensure your complete satisfaction with our products and services. If you are not entirely satisfied with your purchase, we are here to help.
Return Period
You have 30 calendar days from the date of purchase to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Items marked as final sale
Initiating a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer support team at [your email address] with your order number and the reason for the return.
- Return Authorization: We will provide you with a Return Authorization (RA) number and further instructions on how to proceed with the return.
- Ship Your Item: Include the RA number with your return shipment. You are responsible for the return shipping costs unless the return is due to a defect or error on our part.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a specified timeframe:
- Credit card refunds: 5-10 business days
- Bank transfers: 3-5 business days
Exchanges
If you would like to exchange an item for a different size or color, please follow the same return process outlined above and then place a new order for the desired item.
Contact Us
If you have any questions about our Return Policy, please contact us:
- Email:
- Phone: